FAQ

Getting Started with Padelo

New to padel? Here’s everything you need to know.

Membership & Booking
Learn how to book courts, join leagues, and more.
Gear & Facilities

Find out what’s provided and what you should bring.

Account & Support

Your info is safe with us. Let’s help you faster.

Getting Started with Padelo

What is padel, and how is it different from tennis?

Padel is a racket sport combining elements of tennis and squash, played on an enclosed court with walls. It uses a solid racket and a slower ball, making it easier to pick up for beginners.

Not at all! Padelo welcomes all skill levels — from first-timers to seasoned players.

Yes, we offer drop-in games and trial sessions. You can book them directly from our website or app.

Yes, padel is low-impact and suitable for a wide age range. We have family-friendly and age-specific classes available.

We recommend booking a beginner clinic or joining a starter group. All you need are comfortable sports clothes — we’ll handle the rest.

How do I book a court?

Use our website or mobile app to check court availability and make bookings instantly.

We offer flexible plans: pay-per-play, monthly memberships, and annual passes with exclusive benefits.

Yes, bookings can be modified or canceled up to 12 hours in advance without penalty.

Yes, we offer bundled pricing for groups, families, and corporate packages. Contact us for custom offers.

No, non-members can still book courts at standard rates. Members enjoy discounted pricing and priority access.

Membership & Booking

Gear & Facilities

Do I need to bring my own racket and ball?

Not necessarily. You can bring your own or rent/buy gear at our pro shop on-site.

We provide locker rooms, showers, changing areas, rest areas, and a café/lounge in select locations.

Currently, we rent rackets and balls, but shoes and personal apparel must be brought from home.

Yes! Our shop features rackets, apparel, accessories, and exclusive Padelo merchandise.

Yes, all locations are designed for accessibility and comfort, with beginner signage and staff available to assist.

I forgot my password — how do I reset it?

Click “Forgot Password” on the login page, and we’ll send a reset link to your email.

Login to your account dashboard and click on “Profile Settings” to edit your details securely.

Absolutely. We use SSL encryption and secure payment gateways to protect your data.

You can chat with us live on the site, email [email protected], or reach us via WhatsApp during operating hours.

Yes. Send a request via your account settings or contact our support team directly for assistance.

Account & Support

Didn’t find what you’re looking for?

Contact us — we’re here to serve and rally with you.

Whether you’re new to padel or a seasoned player, our team is ready to assist you. From court bookings to gear questions — we’re just a message away.